IT Service Manager LUCA

At METRO we say "We make it count" because our accounting is not just about numbers, we make it count for more. We already have over than 400 employees, we operate our METRO/MAKRO brands in around 20 countries around the world, we have been operating in Szczecin for 12 years, and in our internal engagement survey, almost 90% of our employees said that working at METRO is meaningful and allows them to grow. METRO is a leading international wholesaler operating in more than 30 countries worldwide with more than 93,000 employees.

METRO has a dynamic opportunity for an IT Service Manager to coordinate the Application Managed Service within our digital transformation program “LUCA”. The IT Service Manager is responsible for the application service desk and demand management of the LUCA program (SAP S/4 HANA run and deployment). The IT Service Manager will especially cooperate with the Product Managers of the LUCA Template and the service desk vendors (internal and external).

Join us, feel the We make it count spirit and create a METRO community for which Accounting always.

Workplace: Szczecin, Plac Brama Portowa 1

Tasks & Responsibilities

Be a valuable member of our international, open, and dynamic team.
Contribute to our group wide digital finance transformation in the project’s backbone.
As IT Service Manager, you will coordinate the Application Managed Service for our SAP S/4 HANA Implementation (LUCA).
You are responsible for and improve the incident and problem management framework for LUCA.
You collaborate closely with and guide the different Template Product Managers, the internal and external vendors of the LUCA service desk and the Template customers (local user representatives).
You are responsible for and improve the requirement management framework (continuous template improvement) for LUCA.
You orchestrate stakeholder management in a structured way, aiming for compliant template governance, customer-oriented service delivery, and efficient template improvement processes.

Qualification and Experience

Graduation in IT or business with IT affinity or equivalent professional experience.
Min. 3 years of experience in SAP Application Management Service, demand, and release management. Good knowledge of large-scaled IT projects and running solutions. SAP implementation experience is an advantage.
Independent way of working and structured way of thinking.
Extroverted and engaging personality.
Good communication, presentation, and organizational skills.
High level of team and service orientation.
Strong analytical skills, openness to learning and growing.
High interest and affinity for digital tools. Standard Microsoft Office tools knowledge is a prerequisite. Experience in JIRA & Confluence or similar tools would be an advantage.
Experience in similar roles and IT Service Management in general would be a plus.
English level - advanced (verbal and writing).

We provide

Stable employment in an international corporation, which is constantly growing.
Chance to expand knowledge and experience in various areas.
Private medical care and group insurance, also for family members.
Cash benefits as part of the Social Benefits Fund, i.e., Christmas allowance.
A monthly salary supplement for knowing an additional language.
Co-financed sports card.
Team and company integrations after hours.

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